WARNING: Cigars are not a safe alternative to cigarettes.

FREQUENTLY ASKED QUESTIONS

CIGARfest is two days - what does that mean?
CIGARfest main events will be held both Friday, May 3, 2019 and Saturday, May 4, 2019. Anyone can pre-register for up to 4 tickets, but must select which day (of the two) they wish to attend. The same cigars, manufacturers, vendors, and activities will be offered during both events. If you have trouble deciding which day to attend, consider the following: Friday has the added bonus of being first, but Saturday gets points for finishing the show. Not sure if that helps or not.
Where can I have a cigar at CIGARfest?
In short, almost everywhere. Cigars are allowed anywhere on the CIGARfest show floor and in event tents. Cigars are also allowed at any outdoor venue, and at various locations inside Split Rock Resort. Check with your hotel desk clerk to verify if your hotel room is designated as a 'smoking room.' There are a handful of rooms at our hotels that do offer smoke friendly rooms. We ask that you don't smoke in hallways, lobbies and rooms that are marked as non-smoking.
When will my credit card be charged?
Your credit card will be charged at the time of ticket purchase – cards will not be charged during the pre-registration process. Tickets go on sale Saturday, February 2, 2019, beginning promptly at 2pm ET. Whether you purchase tickets at one of our Super-Stores, online, or over the phone, your credit card will be charged at the time of purchase. Tickets and merchandise will begin shipping Monday, March 25, 2019. Please refer to ‘How do I purchase tickets?’ below for further details on purchasing tickets.
When will I receive my tickets?
Tickets and merchandise will begin shipping the week of Monday, March 25, 2019. If you purchase tickets only, your tickets will be shipped through the US Postal Service. If you purchase tickets and merchandise, the United Parcel Service (UPS) will handle your shipment.
When will I receive my official CIGARfest Shirt and/or Cap?
Merchandise will begin shipping the week of Monday, March 25, 2019. Your items will be shipped through the United Parcel Service (UPS).
How do I purchase tickets?
General Admission, VIH (Very Important Herfer), and CIGARnut tickets will all be available for sale on Saturday, February 2, 2019, beginning promptly at 2pm ET. Tickets always sell out (very) quickly, so act with haste.

For your convenience, there are three ways to purchase CIGARfest 2019 tickets:
  1. In-store at one of our two CI Super-Stores:
    CI Hamburg Super-Store
    PH: 610.562.0500
    1635 Mountain Road
    Hamburg, PA 19526
    CI Bethlehem Super-Store
    PH: 484.895.3933
    4078 Nazareth Pike
    Bethlehem, PA 18020
  2. For more information on purchasing tickets at the retail stores, click here!

  3. Online by visiting CIGARfest.org:
    Online ticket purchasing requires pre-registration. Pre-registration begins on Wednesday, January 9, 2019 at 8am ET. Pre-registration ends on Wednesday, January 30, 2019 at 11:59pm ET. You may modify your pre-registration information at any time during this time period.
    Note: pre-registration DOES NOT guarantee tickets. Tickets go on sale Saturday, February 2, 2019 at 2pm ET sharp.

  4. By phone:
    Simply dial 1-888-244-2790 and follow the prompts. The phone lines for tickets sales will be open promptly on Saturday, February 2, 2019 at 2pm ET. Tickets will sell out (very) quickly. Note: We apologize in advance for any longer-than-normal wait times. We encourage our representatives to take as much time as needed with each and every member of the CI Nation. This can result in longer than normal wait times.
Can I cancel my ticket purchase?
Tickets can be canceled at any time prior to processing. Tickets are processed approximately the week of Monday, March 11, 2019. Upon processing, tickets are non-returnable and non-refundable. Tickets are transferable.
Are tickets transferable?
Yes, tickets are transferable.
What if I lose my tickets?
First off....how could you lose your tickets for the Greatest Show in Herf? No excuses. After giving thyself thirty lashings, simply contact our Customer Service Department (1-888-244-2790) and let them know.

Please note: If tickets are lost a $25 reprocessing fee will apply, and replacements will be mailed to you. Replacement tickets within 3 weeks of the event will be held and made available to pick up at the will call booth onsite. For entry, a TICKET IN HAND IS REQUIRED. NO TICKET, NO ENTRY.
What if I forget my tickets?
Do what you have to do to ensure that you bring your ticket. If that means they’re stapled to your forehead, then do it. For entry, a TICKET IN HAND IS REQUIRED. NO TICKET, NO ENTRY.
Can I exit and re-enter CIGARfest?
All ticket holders must enter through the main entrance tent to receive their entry items, including their humidor, cigar coupon book (you only get one, so don’t lose it!), and shirt and cap-wearer items. This tent is only for initial entry. If you wish to exit and re-enter once you’ve made it to the show floor, please use the door by the info booth/game room entrance. A wrist band will be provided and is mandatory for re-entry.
Do the shirt and hat wearer goods change each day?
No, the items you receive with your CIGARfest shirt and hat are the same for each of the events - Friday and Saturday. The shirts and hats for each day are differentiated by their color, but the FREEBIES you receive are exactly the same.
Is there an age restriction at CIGARfest?
Every ticket holder at CIGARfest must be 21 years of age and have valid ID to prove their age. Valid ID includes driver's license, passport, state-issued ID, and military ID only.
What if I lose something at CIGARfest?
All lost and found items during CIGARfest event hours will be turned into the info booth located across from the main CIGARfest store and next to the tent entrance. Items can also be returned or picked up in the Split Rock Galleria hotel lobby registration desk.
CIGARfest info during, before, and after the fest.
Still have questions? During the festival, visit our info booth located across from the main cigar store and next to the food tent entrance. Before and after the festival, email customer service.
Do you know any hotels in the area?
There are plenty of overnight options in the CIGARfest area. Please call 1-888-802-2348 or 1-800-255-7625 to book any of the hotel locations. A list of hotels and pricing can be found on our hotels page.
How's the parking at CIGARfest?
Due to the high volume of cars at CIGARfest events, shuttles will be running to each of the participating CIGARfest hotels. These shuttles will run on a schedule during event hours (Thursday 11am-9pm ET, Friday 8am-12:00am ET and Saturday 8am-8pm ET). We suggest leaving your car in your hotel parking spot and taking the shuttle to any events. There is also a shuttle throughout the locations at Split Rock Resort.
Can I bring outside food and beverage into the festival?
Coolers, bottles, and outside food are not permitted at CIGARfest. The festival does provide each ticket holder a free lunch and free bottled water. Beer and liquor samples will be provided and other drinks are available for purchase at modest prices.
What goes on at CIGARfest other than the main expo?
A lot! There are many other events that take place between Wednesday, May 1, 2019 and Sunday, May 5, 2019. Visit our schedule page for a complete list of events each day.
Can I bring a group to CIGARfest?
While we enjoy large groups of cigar enthusiasts at CIGARfest, we are only able to sell 4 tickets per person. No group rates apply to ANY CIGARfest tickets.
What if it rains?
All CIGARfest activities will be held rain or shine. CIGARfest main events are all either indoors or under tents.
Can I bring my camera?
Yes. Cameras are allowed and encouraged at CIGARfest. There will be plenty of exciting, photo-worthy moments that you'll want to immortalize and others (typically later in the evening) which you'll want to forget. So please, use your camera responsibly.
What’s this “upgrade” business all about?
CIGARfest is already epic on its own. Add one or more of our three upgrade events to your ticket, and your cup will runneth over with glorious cigar goodness. Each upgrade entitles you to enter exclusive, ticketed-only events that will put all other cigar events to shame. At the Rocky Patel's Brats, Burgers, and Bad-Ass Deals Bonanza, upgrade holders will be able to access the food line and, of course, will receive great cigars just for showing up. With an upgrade ticket to Rafael Nodal's Aging Room Dinner, you’ll get an exclusive opportunity to eat and hobnob with industry titans, all while enjoying event only deals. And the Alec Bradley Dinner affords you a chance to break bread and rub elbows with Alec Rubin himself along with indulging in singular cigar deals you'll only find here. Each upgrade secures you a spot in the unmissable event of your choice – but act fast, ‘cuz tickets are extremely limited and guaranteed to go fast.
What cigars are included with a ticket purchase?
We can’t provide a comprehensive list of the specific cigars included with your ticket. What is included with your ticket purchase… is a humidor filled with 30 premium cigars. You’ll also receive a coupon booklet that you’ll use to redeem a cigar from each of the exhibiting cigars manufacturers. There are over 50 cigar giants who exhibit each year. That means the purchase of a ticket includes over 80 delicious premium handmade cigars.
Can I bring an RV?
Yes, however, all RV overnight parking must register with Split Rock Resort. RV guests will be provided two spaces within the slope-side parking lot. No dumping stations, electric, or potable water will be provided. Only use of propane gas grills will be allowed. Spaces will be free, however potential fines will be given to polluters. Please call Split Rock Resort for more details: 1-800-255-7625.
Where is Will Call?
Will Call tent is located outside the main entry tent in the parking lot
Is tailgating permitted?
While it’s absolutely fine to hang out and enjoy a cigar, we ask you not to erect a palatial resort to do so. Canopies are not overly encouraged and need to be staked or weighted. Any set up should not inhibit vehicular traffic or pose a hazard to any/all guests. Only use of propane grills will be allowed. No open flames of any sort will be permitted. All tailgate set ups are subject to the approval of Split Rock Security.