FREQUENTLY ASKED QUESTIONS

CIGARfest is two days - what does that mean?
CIGARfest main events will be held both Friday, May 5, 2017 and Saturday, May 6, 2017. Anyone can pre-register for up to 4 tickets, but must select which day (of the two) they wish to attend. The same cigars, manufacturers, vendors, and activities will be offered during both events. If you have trouble deciding which day to attend, consider the following: Friday has the added bonus of being first, but Saturday gets points for finishing the show. Not sure if that helps or not.
Where can I have a cigar at CIGARfest?
In short, almost everywhere. Cigars are allowed anywhere on the CIGARfest show floor and in event tents. Cigars are also allowed at any outdoor venue, and at various locations inside the Mohegan Sun Pocono Casino. Check with your hotel desk clerk to verify if your hotel room is designated as a 'smoking room.' There are a handful of rooms at our hotels that do offer smoke friendly rooms. We ask that you don't smoke in hallways, lobbies and rooms that are marked as non-smoking.
When will my credit card be charged?
Your credit card will be charged at the time of ticket purchase – cards will not be charged during the pre-registration process. Tickets go on sale Saturday, February 4, 2017, beginning promptly at 2pm. Whether you purchase tickets at one of our Super-Stores, online, or over the phone, your credit card will be charged at the time of purchase. Tickets and merchandise will begin shipping Monday, March 20, 2017. Please refer to ‘How do I purchase tickets?’ below for further details on purchasing tickets.
When will I receive my tickets?
Tickets and merchandise will begin shipping the week of Monday, March 20, 2017. If you purchase tickets only, your tickets will be shipped through the US Postal Service. If you purchase tickets and merchandise, the United Parcel Service (UPS) will handle your shipment.
When will I receive my official CIGARfest Shirt and/or Cap?
Merchandise will begin shipping the week of Monday, March 20, 2017. Your items will be shipped through the United Parcel Service (UPS).
How do I purchase tickets?
General Admission, VIH (Very Important Herfer), and CIGARnut tickets will all be available for sale on Saturday, February 4, 2017, beginning promptly at 2pm. Tickets always sell out (very) quickly, so act with haste.

For your convenience, there are three ways to purchase CIGARfest 2017 tickets:
  1. In-store at one of our two CI Super-Stores:
    CI Hamburg Super-Store
    PH: 610.562.0500
    1635 Mountain Road
    Hamburg, PA 19526
    CI Bethlehem Super-Store
    PH: 484.895.3933
    4078 Nazareth Pike
    Bethlehem, PA 18020
  2. Online by visiting CIGARfest.org:
    Online ticket purchasing requires pre-registration. Pre-registration begins on Tuesday, January 3, 2017 at 12am. Pre-registration ends on Wednesday, February 1, 2017 at 11:59pm. You may modify your pre-registration information at any time during this time period.
    Note: pre-registration DOES NOT guarantee tickets. Tickets go on sale Saturday, February 4, 2017 at 2pm sharp.

  3. By phone:
    Simply dial 1-888-244-2790 and follow the prompts. The phone lines for tickets sales will be open promptly on Saturday, February 4, 2017 at 2pm. Tickets will sell out (very) quickly. Note: We apologize in advance for any longer-than-normal wait times. We encourage our representatives to take as much time as needed with each and every member of the CI Nation. This can result in longer than normal wait times.
Can I cancel my ticket purchase?
Tickets can be canceled at any time prior to shipping. Upon shipping, tickets are non-returnable and non-refundable. Tickets are transferable.
Are tickets transferable?
Yes, tickets are transferable.
What if I lose my tickets?
First off....how could you lose your tickets for the Greatest Show in Herf? No excuses. After giving thyself thirty lashings, simply contact our Customer Service Department (1-888-244-2790) and let them know.

Please note: If tickets are lost within 7 days a $25.00 reprocessing fee will apply. Replacement tickets will be overnighted, signature required. For entry, a TICKET IN HAND IS REQUIRED. NO TICKET, NO ENTRY.
What if I forget my tickets?
Do what you have to do to ensure that you bring your ticket. If that means they’re stapled to your forehead, then do it. For entry, a TICKET IN HAND IS REQUIRED. NO TICKET, NO ENTRY.
Can I exit and re-enter CIGARfest?
Yes. All ticket holders must enter through the main entrance tent to receive their entry items including their humidor, cigar coupon book, and shirt and hat wearer items. This tent is only for first time entry. If you wish to exit and re-enter once you've made it to the show floor, please use the door by the registration desk/game room entrance. You'll need to present your ticket to leave the show floor and it will be required for re-entry. So whatever you do, don't lose it.
Do the shirt and hat wearer goods change each day?
No, the items you receive with your CIGARfest shirt and hat are the same for each of the events - Friday and Saturday. The shirts and hats for each day are differentiated by their logo, but the FREEBIES you receive are exactly the same.
Is there an age restriction at CIGARfest?
Every ticket holder at CIGARfest must be 21 years of age and have valid ID to prove their age. Valid ID includes driver's license, passport, state-issued ID, and military ID only.
What if I lose something at CIGARfest?
All lost and found items during CIGARfest event hours will be turned into the info booth located across from the main CIGARfest store and next to the tent entrance. Items can also be returned or picked up in the Split Rock Galleria hotel lobby registration desk.
CIGARfest info during, before, and after the fest.
Still have questions? During the festival, visit our info booth located across from the main cigar store and next to the food tent entrance. Before and after the festival, email customer service.
Do you know any hotels in the area?
There are plenty of overnight options in the CIGARfest area. Please call 1-888-802-2348 or 1-800-255-7625 to book any of the hotel locations. A list of hotels and pricing can be found on our hotels page.
How's the parking at CIGARfest?
Due to the high volume of cars at CIGARfest events, shuttles will be running to each of the participating CIGARfest hotels. These shuttles will run on a schedule during event hours (Thursday 2pm-1:30am, Friday 8am-1:30am and Saturday 8am-10pm). We suggest leaving your car in your hotel parking spot and taking the shuttle to any events. There is also a shuttle throughout the locations at Split Rock Resort.
Can I bring outside food and beverage into the festival?
Coolers, bottles, and outside food is not permitted at CIGARfest. The festival does provide each ticket holder a free BBQ lunch and free bottled water. Beer and liquor samples will be provided and other drinks are available for purchase at modest prices.
What goes on at CIGARfest other than the main expo?
A lot! There are many other events that take place between Thursday, May 4, 2017 and Sunday, May 7, 2017. Visit our events page for a complete list of events each day.
Can I bring a group to CIGARfest?
While we enjoy large groups of cigar enthusiasts at CIGARfest, we are only able to sell 4 tickets per person. No group rates apply to ANY CIGARfest tickets.
What if it rains?
All CIGARfest activities will be held rain or shine. CIGARfest main events are all either indoors or under tents.
Can I bring my camera?
Yes. Cameras are allowed and encouraged at CIGARfest. There will be plenty of exciting, photo-worthy moments that you'll want to immortalize and others (typically later in the evening) which you'll want to forget. So please, use your camera responsibly.
What’s this “upgrade” business all about?
CIGARfest is already epic on its own. Add in one of our upgrade events to your ticket, and your cup will runneth over with glorious cigar goodness. Each upgrade entitles you to enter exclusive, ticketed-only programs that will put all other cigar events to shame. At the Altadis Cuban Pig Roast, upgrade holders will be able to access the food line and, of course, will receive great cigars just for attending. And with an upgrade pass to the Alec Bradley “Build Your Own” Dinner or the Rocky Patel Dinner, you’ll get an exclusive chance to eat with and meet industry titans, all while gaining access to event only deals. Each upgrade secures you a spot in the unmissable event of your choice – but act fast, ‘cuz tickets are limited and guaranteed to go fast.
What cigars are included with a ticket purchase?
We can’t provide a comprehensive list of the specific cigars included with your ticket. What is included with your ticket purchase… is a humidor filled with 30 premium cigars. You’ll also receive a coupon booklet that you’ll use to redeem a cigar from each of the exhibiting cigars manufacturers. There are over 50 cigar giants who exhibit each year. That means the purchase of a ticket includes over 80 delicious premium handmade cigars.