FREQUENTLY ASKED QUESTIONS

CIGARfest is two days- what does that mean?
CIGARfest main events will be held both Friday April May 2nd and Saturday May 3rd. Anyone can pre-register for up to 4 tickets, but must select which day (of the two) they wish to attend. The same cigars, manufacturers, vendors, and activities will be offered during both events. If you have trouble deciding which day to attend, consider the following: Friday has the added bonus of being first, but Saturday gets points for finishing the show. Not sure if that helps or not.
Where can I have a cigar at CIGARfest?
In short, almost everywhere. Cigars are allowed anywhere on the CIGARfest show floor and in event tents. Cigars are also allowed at any outdoor venue, inside at Benchwarmers, and at various locations inside the Mohegan Sun Pocono Casino. Check with your hotel desk clerk to verify if your hotel room is designated as a 'smoking room.' There are a handful of rooms at our hotels that do offer smoke friendly rooms. We ask that you don't smoke in hallways, lobbies and rooms that are marked as non-smoking.
When will my credit card be charged?
Your credit card will be charged at the time of ticket purchase – cards will not be charged during the pre-registration process. Tickets go on sale on Saturday, February 1st at 2pm ET. Whether you purchase tickets at one of our Super-Stores, online, or over the phone, your credit card will be charged at the time of purchase. Tickets and merchandise will ship on or about March 30th. Please refer to ‘How do I purchase tickets?’ below for further details on purchasing tickets.
When will I receive my tickets?
Tickets and merchandise are shipped on or about March 30th, 2014. If you purchase tickets only, your tickets will be shipped through the US Postal Service. If you purchase tickets and merchandise, the United Parcel Service (UPS) with handle your shipment.
When will I receive my official CIGARfest Shirt and/or Cap?
Merchandise will be shipped with your tickets on or about March 30th, 2014. Your items will be shipped through the United Parcel Service (UPS).
How do I purchase tickets?
NEW FOR 2014: All three ticket categories will be available for sale on Saturday, February 1st at 2pm ET.

Allow me to repeat that. Because it’s important, so read slowly. General Admission, VIH (Very Important Herfer), and CIGARnut tickets will all be available for sale on Saturday, February 1st, 2014, beginning promptly at 2pm ET. There will be no CIGARnut Ticket Auction. Tickets always sell out (very) quickly, so act with haste.

For your convenience, there are three ways to purchase CIGARfest 2014 tickets:
  1. In-store at one of our two CI Super-Stores:
    CI Hamburg Super-Store
    PH: 610.562.0500
    1635 Mountain Road
    Hamburg, PA 19526
    CI Bethlehem Super-Store
    PH: 484.895.3933
    4078 Nazareth Pike
    Bethlehem, PA 18020
  2. Online by visiting CIGARfest.org:
    Online ticket purchasing requires pre-registration. Pre-registration begins on Thursday, January 2nd. Pre-registration ends on Wednesday, January 29th, at midnight. You may modify your pre-registration information at any time during this time period.
    Note: pre-registration does not guarantee tickets. Tickets go on sale on Saturday, February 1st, at 2pm ET sharp.

  3. By phone:
    Simply dial 1-888-244-2790 and follow the prompts. The phone lines for tickets sales will be open promptly at 2pm on Saturday, February 1st. Tickets will sell out (very) quickly. Note: We apologize in advance for any longer-than-normal wait times. We encourage our representatives to take as much time as needed with each and every member of the CI Nation. This can result in longer than normal wait times.
What happened to the CIGARnut Ticket Auction?
There is no CIGARnut Ticket Auction for 2014. For your convenience, all three ticket categories (General Admission, VIH, CIGARnut) will be available for sale on Saturday, February 1st at 2pm ET.
Can I cancel my ticket purchase?
Tickets can be canceled at any time prior to shipping. Upon shipping, tickets are non-returnable and non-refundable. Tickets are transferable.
Are tickets transferable?
Yes, tickets are transferable.
What if I lose my tickets?
First off....how could you lose your tickets for the Greatest Show in Herf? No excuses. After giving thyself thirty lashings, simply contact our Customer Service Department (1-888-244-2790) and let them know. Please note: we will be unable to send replacement tickets within seven (7) days of the event. Within seven (7) days of the event, our Customer Service Department will provide you with the necessary instructions on gaining entry, which may or may not include more lashings followed by a long and lonely walk of shame.
What if I forget my tickets?
Sheesh! You’re right up there with the ‘I lost my ticket’ folk. How this could happen blows my mind, but hey....it happens. And if it happens to you, our ever accommodating CIGARfest Staff will take care of you. Relashing....errr, relax and enjoy a cigar, it may take a few extra minutes as we check-in with CIHQ to verify some information. Please note: Proper identification is required for entry. If you are not the actual ticket purchaser, our CIGARfest Staff will need to verify with the actual purchaser before entry can be granted.
Can I exit and re-enter CIGARfest?
Yes. All ticket holders must enter through the main entrance tent to receive their entry items including their humidor, cigar coupon book, and shirt and hat wearer items. This tent is only for first time entry. If you wish to exit and re-enter once you've made it to the show floor, please use the door by the registration desk/game room entrance. A hand stamp will be provided and mandated for re-entry.
Do the shirt and hat wearer goods change each day?
No, the items you receive with your CIGARfest shirt and hat are the same for each of the events - Friday and Saturday. The shirts and hats for each day are differentiated by their logo, but the FREEBIES you receive are exactly the same.
Is there an age restriction at CIGARfest?
Every ticket holder at CIGARfest must be 21 years of age and have valid ID to prove their age. Valid ID includes driver's license, passport, state-issued ID, and military ID only.
What if I lose something at CIGARfest?
All lost and found items during CIGARfest event hours will be turned into the info booth located across from the main CIGARfest store and next to the tent entrance. Items can also be returned or picked up in the Split Rock Galleria hotel lobby registration desk.
CIGARfest info during, before and after the fest.
Still have questions? During the festival, visit our info booth located across from the main cigar store and next to the food tent entrance. Before and after the festival, email customer service.
Do you know any hotels in the area?
There are plenty of overnight options in the CIGARfest area. Please call 1-888-802-2348 or 1-800-255-7625 to book any of the hotel locations. A list of hotels and pricing can be found on our hotels page.
How's the parking at CIGARfest?
Due to the high volume of cars at CIGARfest events, shuttles will be running to each of the participating CIGARfest hotels. These shuttles will run on a schedule during event hours (Thurs 3pm-2am, Fri. 8am-2am and Sat. 8am-2am). We suggest leaving your car in your hotel parking spot and taking the shuttle to any events. There is also a shuttle throughout the locations at Split Rock Resort.
Can I bring outside food and beverage into the festival?
Coolers, bottles, and outside food is not permitted at CIGARfest. The festival does provide each ticket holder a free BBQ lunch and free bottled water. Beer and liquor samples will be provided and other drinks are available for purchase at modest prices.
What goes on at CIGARfest other than the main expo?
A lot! There are many other events that take place between Thursday May 1st and Sunday May 4th. Visit our events page for a complete list of events each day.
Can I bring a group to CIGARfest?
While we enjoy large groups of cigar enthusiasts at CIGARfest, we are only able to sell 4 tickets per person. No group rates apply to ANY CIGARfest tickets.
What if it rains?
All CIGARfest activities will be held rain or shine. CIGARfest main events are all either indoors or under tents. The only exception is the bonfire, which is normally held outside. If rain occurs, the Bonfire will move under the large CIGARfest tent. Moving the bonfire will be a very difficult and dangerous task, so please be patient and understanding if the situation should arise.
Can I bring my camera?
Yes. Cameras are allowed and encouraged at CIGARfest. There will be plenty of exciting, photo-worthy moments that you'll want to immortalize and others (typically later in the evening) which you'll want to forget. So please, use your camera responsibly.