FREQUENTLY ASKED QUESTIONS

CIGARfest Re-entry Ins & Outs & Hand stamp policy.
Yes. All ticket holders must enter through the main entrance tent to receive their entry items including their humidor, cigar coupon book, and shirt and hat wearer items. This tent is only for first time entry. If you wish to exit and re-enter once you've made it to the show floor, please use the door by the registration desk/game room entrance. A hand stamp will be provided and mandated for re-entry.
CIGARfest is two days- what does that mean?
For the first year ever, CIGARfest main events will be held both Friday May 4th and Saturday May 5th. Anyone can pre-register for up to 4 tickets but must select which day (of the two) they wish to attend. The same cigars, manufacturers, and activities will be offered during both events. If you have trouble deciding which day to attend, consider the following: Friday has the added bonus of being first, but Saturday gets points for finishing the show. Not sure if that helps or not.
Do the shirt and hat wearer goods change each day?
No, the items you receive with your CIGARfest shirt and hat are the same for each of the events - Friday and Saturday. The shirts and hats for each day are differentiated by their logo, but the FREEBIES you receive are exactly the same.
Is there an age restriction at CIGARfest?
Every ticket holder at CIGARfest must be 21 years of age and have valid ID to prove their age. Valid ID includes driver's license, passport, state-issued ID, and military ID only.
What if I lose something at CIGARfest?
All lost and found items during CIGARfest event hours will be turned into the info booth located across from the main CIGARfest store and next to the tent entrance. Items can also be returned or picked up in the Split Rock Galleria hotel lobby registration desk.
CIGARfest info during, before and after the fest.
Still have questions? During the festival, visit our info booth located across from the main cigar store and next to the food tent entrance. Before and after the festival, email customer service.
How's the parking at CIGARfest?
Due to the high volume of cars at CIGARfest events, shuttles will be running to each of the participating CIGARfest hotels. These shuttles will run on a schedule during event hours (Thurs 3pm-2am, Fri. 8am-2am and Sat. 8am-2am). We suggest leaving your car in your hotel parking spot and taking the shuttle to any events. There is also a shuttle throughout the locations at Split Rock Resort.
Can I bring outside food and beverage into the festival?
Coolers, bottles, and outside food is not permitted at CIGARfest. The festival does provide each ticket holder a free BBQ lunch and free bottled water. Beer and liquor samples will be provided and other drinks are available for purchase at modest prices.
What goes on at CIGARfest other than the main expo?
A lot! There are dozens of other events that take place between Wednesday May 2nd and Sunday May 6th. Visit our events page for a complete list of events each day.
Where can I have a cigar at CIGARfest?
In short, almost everywhere. Cigars are allowed anywhere on the CIGARfest show floor and in event tents. Cigars are also allowed at any outdoor venue, inside at Benchwarmers, and at various locations inside the Mohegan Sun Pocono Casino. Check with your hotel desk clerk to verify if your hotel room is designated as a "smoking room." There are a handful of rooms at our hotels that do offer smoke friendly rooms. We ask that you don't smoke in hallways, lobbies and rooms that are marked as non-smoking.
Can I bring a group to CIGARfest?
While we enjoy large groups of cigar enthusiasts at CIGARfest, we are only able to sell 4 tickets per person. No group rates apply to ANY CIGARfest tickets.
What if it rains?
All CIGARfest activities will be held rain or shine. CIGARfest main events are all either indoors or under tents. The only exception is the bonfire, which is normally held outside. If rain occurs, the Bonfire will move under the large CIGARfest tent. Moving the bonfire will be a very difficult and dangerous task, so please be patient and understanding if the situation should arise.
Can I bring my camera?
Yes. Cameras are allowed and encouraged at CIGARfest. There will be plenty of exciting, photo-worthy moments that you'll want to immortalize and others (typically later in the evening) which you'll want to forget. So please, use your camera responsibly.